Support
Contact Us
Email support@hangarkeep.com for help with your HangarKeep account. Email is the only support channel — there is no phone line or live chat.
HangarKeep is built and supported by a very small team, so support is best-effort: we aim to reply within two to three business days, and there is no guaranteed response time or service level agreement. Including your organization name and what you were doing when the problem happened gets you a faster answer.
Trial & Subscription
New accounts start with a 14-day free trial of every feature — expenses, receipts with AI scanning, invoices, reports, PDF exports, the iOS app, and backups. A payment card is required to start the trial; unless you cancel first, it converts automatically to a paid subscription when the 14 days end. Account admins manage or cancel anytime from Settings > Billing inside the app.
If a subscription lapses — the trial ends without converting, or a later payment can't be recovered — the account becomes read-only: you can sign in, view your data, and export it, but can't create or change records until you subscribe again. Exporting your data is always available, in every account state.
Usage Limits
The numbers below are backstop limits that apply only to an account with no active subscription — in normal use you won't hit them, since a trialing or subscribed account has no cap on any of these:
| Limit | Without a subscription | At the cap |
|---|---|---|
| Receipt AI scans | 25 per month | Receipts still upload — you enter the details by hand |
| File storage | 250.0 MB | New uploads are blocked until you free space |
| Emails to clients | 10 per month | Sending is blocked — PDFs still download |
| Team members | 2 | New invitations are blocked |
Scan and email counts reset on the first of each calendar month. Storage and member counts are live — deleting files or removing members frees the quota immediately. Your current usage is shown on your account settings page.
Questions? Email support@hangarkeep.com.
Account Access
Starting a new organization? Sign up to create your own HangarKeep account. To join an existing organization's account, ask that team's administrator to send you an invitation. For login issues or password resets, use the password reset page.
Verify your email address after signing up. Unverified accounts with no data are automatically deleted after 7 days. If you verify but never start a trial, we'll email a warning 23 days after signup and delete the account 30 days after signup if it's still inactive.
iOS App
The HangarKeep iOS app is used for capturing and uploading receipts. Sign in with the same credentials you use on the web. Uploaded receipts appear in your team's receipt queue for review. You can delete your account from the app as well as from the web.
A Note on Receipt Scanning
Receipt scanning is automated and will sometimes read a value incorrectly — a transposed amount, the wrong date, a misidentified vendor. Always review extracted values before saving an expense or sending an invoice. HangarKeep is a record-keeping tool, not an accountant: see our Terms of Service for the full picture.
Security and Privacy
See our Security page for how your data is protected, and our Privacy Policy for what we collect and who processes it. Report a security vulnerability to security@hangarkeep.com — please don't open a public issue.